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We have a leader who recently completed the online registration process and showed up for our COR delegate, who accepted her into the unit. She was there for several days as I saw our training numbers go down and I watch those like a hawk! Also, our CC saw her in our roster in my.scouting.
Then, a few days later, she disappeared from the roster. I called our council and spoke to our SE and she said that the leader never should have shown up as the background check hadn’t come back yet. The CC says she can see the leader in the Application Manager.
Registered adult leaders are not supposed to show up on the unit Roster until after the criminal background check (CBC) is completed. If your SE says the CBC hasn’t been completed yet, then that’s why this leader isn’t showing up on your Roster.
Sorry, I should have been more precise with my question. I was asking why she showed up, then disappeared. Is that standard? We’re trying to understand the normal process and if something out of the ordinary had occurred.
I am not sure. My understanding is that registered adult leaders are not supposed to show up on the unit Roster or the Position Manager until after the CBC is completed.
Right, we were expecting the email to happen when the background check came back. We were just surprised that she showed up on the Roster and then disappeared.
Purely speculation, but I’d suspect someone with access to the system at the council level accidentally approved them before the checks were completed, and that circumvented the automatic email notification. Then, when the error was noted, the scouter applicant was moved back into the “holding pattern”.
Immediately after an online adult application is approved, the adult will show up on the unit’s My.Scouting roster. The adult does NOT show on Position Manager. Then, the overnight sync removes them from the roster until the background check is passed. If/when it’s passed, the adult shows back up on the My.Scouting roster AND in Position Manager with completed background check. Sometimes this is one day, so effectively, it looks like the person never dropped off. Most often, it takes two days. Rarely, there’s an issue on the background check which the SE must review - this is a manual process, someone (professional staff) has to notice and tell the SE. If an approved adult does not show up in two weeks, call your council and have them check the status of the application/background check.
Thank you, @DougWright! That is likely what happened in this case.
The leader went a month and each time we called the SE, she said there was nothing she could do and sometimes the background process takes a long time. She said one time it took 2 months to come back. After a month, our CC reached out to the SE one more time and then the leader showed up, though the SE didn’t say anything about having to complete any steps.
Interesting, Doug. Thanks for the insight. It never occurred to me that the system adds then removes the applicant, then re-adds them. I would have figured some application “limbo” holding space while the CBC was pending, then either a manual or automated process to push an approved scouter out to the unit roster.
