Our membership coordinator made me aware that none of the Merit Badge Counselors that were added at our last recharter at the council level are showing up in ScoutBook searches. I did the following troubleshooting with no success:
picked a counselor and verified that they were listed as such in my.scouting district level member manager
tried to add them as a counselor for a merit badge they are approved for to a scout and they did not come up in a search
removed the position and recreated it and then tried # 2 again which still failed
repeated steps 3 and 2 at the district level and then at the council level
Can anyone tell me why these new (since January) counselors are not showing up in searches?