New Patrol issues

Scoutbook Using Scoutbook & Scoutbook Plus
1

I added a new patrol a month ago and now I can’t see any if the Scouts in that patrol or the patrol at all when viewing from my phone in SB+. I can see them from my laptop and from. Legacy SB. No one else seems to be having this issue.

2

@MichelleHayden- have you checked the filters on your phone.

3

@MichelleHayden

Sounds like either a cache or filter issue.

See Clear your cache and cookies on iPhone - Apple Support or Clear cache & cookies - Android - Google Account Help for cache clearing instruction for phones.

4

Screenshot_20251227_170731_Chrome
Screenshot_20251227_170731_Chrome1080×1324 151 KB
The patrol is the BattleHawks and they don’t show in my filters.

5

Screenshot_20251227_174810_Chrome
Screenshot_20251227_174810_Chrome1080×2340 179 KB
But they show up in SB legacy.

6

@MichelleHayden

That is typically a cache issue.

7

@MichelleHayden- this filter

Screenshot_20251227_185308_Chrome
Screenshot_20251227_185308_Chrome800×1340 142 KB

8

All my filters look like yours.

9

@MichelleHayden,

Were you able to rule out a cache issue as suggested by Ed?

https://discussions.scouting.org/t/new-patrol-issues/508993/3

10

@MichelleHayden- i would change some of the filter settings or select reset filter as it is obviously this device with the issue

11

Yes, I cleared my cache and it didn’t fix it.