Created a patrol in Scoutbook+, now scouts are missing from Scoutbook+ roster

Scoutbook Scoutbook & Scoutbook Plus Bugs
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I’m an Assistant Scoutmaster for Troop 328 with the Key 3 Delegate role.

I used Scoutbook+ to create a new patrol “Radioactive Creepers” and moved 5 scouts into this patrol. This succeeded. I then deleted the 2 previous patrols that have been merged into this new one, leaving 1 scout unassigned. At this point, all patrols and the 5 scouts assigned to it disappeared from the roster view in Scoutbook+.

Viewing the same Troop 328 roster from legacy Scoutbook, the new patrol exists and has the correct members. However, 3 of the 5 scouts also appear in the “Scouts not in a Patrol” list, in addition to the 1 that should properly be listed there. Those 3 scouts appear with duplicate entries in the main Troop roster in legacy Scoutbook.

It seems that something in this sequence of actions triggered a bug related to the relationship between scouts and patrols, leading to two different forms of incorrect behavior in legacy Scoutbook and Scoutbook+.

I’d appreciate some assistance in correcting whatever bad data condition has been created here. Thanks!

Edit: Note that https://api.scouting.org/organizations/v2/units/C026782B-23C0-4ECB-BAA2-FD86F2761AA5/youths and https://api.scouting.org/organizations/v2/C026782B-23C0-4ECB-BAA2-FD86F2761AA5/orgYouths both respond with a reasonable set of data containing all of the expected scouts, and this includes what look like correct references to the new patrol by ID and name. https://api.scouting.org/organizations/v2/units/C026782B-23C0-4ECB-BAA2-FD86F2761AA5/subUnits?swCache=true also includes the new patrol as expected. These requests were observed in browser dev tools while viewing the Scoutbook+ troop roster page.

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@PeterCentgraf this is a known issue - usually a hard refresh, clear cache or Incognito window solves it

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I did mine the other way…created new Patrols in SB legacy, but those new Patrols don’t show up in SB+, so those scouts aren’t showing as on the roster in SB+. Everything looks great on the SB legacy side.

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@RyanEash that is usually a Cache issue - try a hard refresh, clear cache or Incognito window solves it

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I am sending this on behalf of one of my volunteers, MID 12090749. The refresh, clear cache solution worked for her for ScoutBook+ but not legacy SB and I am not familiar enough with either system to offer any guidance.
Is legacy ScoutBook going away and only ScoutBook Plus will be available? In case other volunteers ask.

This is what she sent me:

Our scoutbook and scoutbook plus is completely messed up. Here are a few of the problems I am having:

1. The old scoutbook is showing the patrols two times.

2. The old scoutbook is showing scouts multiple times. Most of the scouts are showing up in a patrol and also in the “scouts not in a patrol list”.

3. The new scoutbook plus is not showing all of our scouts and is not showing all of the patrols. The scouts in the gremlin patrol and badger patrol are missing.

Also, I want to know what the plans are for the old and new scoutbook plus. What should we be using?

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Yeah, that did it. Thanks!

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