@JenniferOlinger helped solve the below issue for 3 other scouts last week. We now have the same issue for two more scouts: 14669417 13410111 The parents of these new Scouts (bridged over from AoL) created their youth accounts in my.Scouting with their own email addresses (which now appear in Sc…

@JamieWaskey - I do not think this is a scoutbook glitch, but more of a user error issue. It would be helpful if Jen would outline what she did to correct the issue on you prior post.

If user error, would be great to know what we are doing wrong/what we can do to avoid this in the future. We followed this: [image] Scoutbook Tutorial for Parents (SB) - Scoutbook Knowledge Base This information is for using Scoutbook. Cub Scout Pack Parents should use Scoutbook Plus. T…

@JamieWaskey it is odd both logins where made Friday - the emails did not sync to the SB Database so were not on the accounts - all SHOULD be good now

Hi Donovan, Yes that’s correct, both logins on Friday as I was helping parents with this at our Troop meeting Friday. The previous Friday I helped 3 other scouts do the same thing and we faced the same issue with them, which Jennifer fixed for us. So it seems like this may be an ongoing problem, ra…

@JamieWaskey are they going to my.scouting.org and creating an account?

I was thinking about this again today - maybe scouts need to do their first login to Scoutbook 24 hours after their my.scouting youth account has been made? Rather than immediately after the youth account has been made. Could that possibly be the issue?

It’s possible with the overnight synching that occurs. That definitely wasn’t the case in the past, though.

Nope, I have the same problem with another scout. His mother created his youth account with me at our Troop meeting yesterday. He waited 24 hours and then logged into Scoutbook today with the new credentials. He’s not showing in the list of Youth Members that appears in the “Send Message” section…

@JamieWaskey that scout did not log into Scoutbook - that scout Logged into the Scouting APP - that is different - they have to log into scoutbook.scouting.org

New Scouts Not Receiving Emails - II

Scoutbook Scoutbook & Scoutbook Plus Bugs

JamieWaskey May 18, 2025, 5:31pm 9

Yes and you can read my original post here in case helpful: https://discussions.scouting.org/t/new-scouts-not-receiving-emails/490197

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New Scouts Not Receiving Emails - II

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