No +Add Position/Role Button for leader

I have an adult leader whose account won’t allow me to add positions/roles for him. He previously had two accounts that were merged, and now I can’t assign him any roles. Are you able to look into this and fix for us?

BSA Member ID:

Thank you!

@KathrynAlva that is the wrong BSA # - 133496137 is the registered number - that is all fixed now. They need to use their user name and password to log in - NOT their email - the username is everything before the @ of their email

Thank you so much! I was able to give him Pack Admin access today. Really appreciate the support!

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