No information in Scout Book

I am the new Cubmaster of my Pack. I have recently had to have two BSA member IDS merged and everything disappeared in Scout book. I have nothing. No connections, no tenure, no Pack. Nothing!
Any help would be greatly appreciated.

@JasonDecker I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

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