No Scout Book Plus access

Scoutbook Using Scoutbook & Scoutbook Plus
1

I am getting message “you don’t have the right Scouting role to access”“. I am parent - Member ID141114502. SB User ID: 13851186 Child User ID: 141114504

2

@AnastasuaNasyrova have you tried logging into scoutbook.scouting.org first - then logging into advancements.scouting.org?

3

Hi Donovan,

My Advancement Chair, (removed by Moderator), is having difficulty getting into ScoutBook Plus. He can successfully login to ScoutBook, but when he clicks the SBPlus link he get’s an error. Are you able to shed any light on why this might be?

The text below the tear line is a description of his problem.

Thanks,

John Sitton

======================

I have been to multiple forums and tried a number of solutions, but am still unable to log into ScoutBookPlus.

Because I cannot get into ScoutBookPlus, I am unable to add any merit badges, either with the report from Scout camp or individually. I have taken a few steps, including updating my password, and following the guidance from Lee. I am running into similar problems to last year when renewing where I get the same errors.

Any assistance you can offer would be greatly appreciated.

Here is my general experience:

Scoutbook:

I can log into ScoutBook with no problems. See indivual scout’s records, but when transferred to SBPlus I receive errors.

ScoutBookPlus:

When I try to log in I get the following two errors.

I set aside time this morning to focus on Eagle Scout applications….jpeg

My.Scouting:

1. I get a notice that my account is linked to an inactive member ID.

2. Under Manage Member ID, I find our council and add my BSA Member ID:

13367843 and get a notice that membership was successfully added.

3.the screen says you don’t have any memberships yet.

4.I sign out and sign back in to the same messages explained in 1,2,&3 above.

5. Thought maybe I was using the wrong member ID, so tries “Previous BSA Member ID”: 13367830 listed is ScoutBook. Received message member ID not found.

Below are the IDs I am aware of and working with. If there is there a different user ID I should be using? I pulled these from ScoutBook under my account.

SB User ID:

10156552

BSA Member ID:

13367843

Previous BSA Member ID:

13367830

4

@JohnSitton Can you ask this user if he was previously in Bucktail Council?

5

I’ve texted & am awaiting a response.

6

Yes; he was in Bucktail Council as a youth (80s through 94).

7

@JohnSitton OK, he has 2 member ID numbers:

13367843 - current adult leader registration

10957265 - from when he was a youth

I have fixed most things.

My recommendations:

  1. His Unit Advancement Chair functional role (at my.Scouting) has expired. The unit can add it back at my.Scouting using the Position Manager.

  2. He has 2 usernames (logins). He should contact the local council and let them know which username he would like to keep. The local council should be able to merge them.

9

Thanks so much! John

10

Thank you, I was able to login to both links and see info there.

11

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