Scout's registration not recognized by troop roster, scout cannot login

Scoutbook Using Scoutbook & Scoutbook Plus
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Hello, I am a committee member (and advancement chair) for T242 in Harrisonburg, VA (and father of a scout there). I went to a training on scoutbook at our local Merit Badge University event and learned that it’s possible for scouts to have their own scoutbook account and depending on their roles and permissions in the new system scoutbookplus/advancements.scouting.org system, they can log attendance, activities, create events, etc.

So I registered an account on my scout’s behalf. Now when my scout signs in to my.scouting.org, the 2 member IDs show under “manage member id” and one is currently set to active (the new one that was created when registering an account for them to use). Unfortunately the roster in advancements.scouting.org now shows that my scout “needs to register”. With the suggestion of our district office staff, we set the primary member ID to be the old one in my.scouting.org. Then we waited 48 hours (apparently the sync is nightly?), the result was the same (we have since made the other primary again, weeks ago):

  1. my scout can sign in to my.scouting.org, but not advancements.scouting.org and
  2. my scout appears as “needs to register” in the roster i can see in Scoutbook Plus

    1. the error message is here: Dropbox but i’ll paste it for convenience:

      NO Scoutbook Plus ACCESS
      It looks like you don’t have the right Scouting role to access Scoutbook Plus.
      Only Youth, Parents, Key 3, Key 3 delegate & Unit Advancement Chair roles have access to Scoutbook Plus.
      What would you like to do next?
      Take me to:
      Scoutbook My.scouting
      Logout

At some point I anticipate it being a problem for advancement and purchasing badges and all that their account isn’t understood to be on the roster with an active registration, and in the shorter term, the goal of using this account to test the scouts’ ability to enter things before suggesting that other scouts with other leadership positions make their accounts for the same purposes is disrupted.

Might anyone have any suggestions? Apparently our local office “put in a ticket” but they told me I wouldn’t be automatically contacted as a part of the creation of that ticket and in calling back now a month later, they don’t have additional information.

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@MichaelStewart14– the real membership id should be primary

Perhaps the SUAC might have some insight

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@MichaelStewart14 In most cases Scouts already have a member ID number, which they were assigned when they were registered. When creating an account for them at my.Scouting, the goal is to match with their already existing member ID number.

If the system does not find a match, then that usually means that either the name or the date of birth do not match, and you should contact the local council before proceeding further.

In this case, for Scout with first initial M., the Scout’s name and DOB appear to match, so you should have been able to click on the already existing member ID number, and then click on “Retrieve Information”. If you click on “None of the Above”, the system will create a new member ID number, which is not what you want, because your Scout already has a member ID number.

1 Like
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@MichaelStewart14 I have matched up M’s correct member ID number with her Scoutbook account.

I would recommend asking your local council to look you up using their Registrar Tools. In the “Relationships” tab / section, they should remove the extra child. They should keep M. with the member ID number that ends in -535.

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