In principle, the parent should have already been connected when the online registration process finished and the scout was added to the official roster. If you post the scout’s BSA ID (no names please!), the SUAC volunteers may be able to diagnose the issue further.
Currently, searching for non-registered-scouter adults is broken. If the parent already has another scout in your unit, a unit admin or Key 3 member (CC,COR,CM) can make the connection through a workaround.
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Go to the Scoutbook roster page
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Go to Connections Manager
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Page down to the parent’s name
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Add a View only connection between the parent and scout
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Save, then:
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Go back to the scout’s name in the Scoutbook roster, and click on it
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Select Scoutname’s Connections
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Select the parent’s name, and change the connection type to Parent/Guardian.
Please note, this last step is irreversible at the unit level, so make sure you’re connecting the correct adult as a parent.
If not, there is another work-around here: Lion and AOL with no parent connection - #2 by DonovanMcNeil
