Parent not appearing in connection search

I’ve added a new younger sibling to scoutbook and when I go to add connections to put in the parents neither one comes up in the search, but when I try add new it throws the error “an account already exists, are you sure you want to invite again”

Anyone have a workaround or is this a known glitch?

The Parent Search is broken right now

The most reliable workaround is, if the parents have a account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.

If the parent does not have a ID, they should create one then use the process above.

Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a ID to access Scoutbook.

If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox

Thank you! Glad it isn’t just me. I’ll try to walk the parents through that process.

Connections manager is probably easiest

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I’m having the same problem. I’ll try this and see if it works.

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