I have 2 scouts who I need to connect their parents. Both parents already have an account for scoutbook but when I search by name or email to add them it states not found. How do I add them with out making them a new account?
@MELISSABILLINGS The Parent Search is broken right now
The most reliable workaround is, if the parents have a my.scouting.org account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.
If the parent does not have a my.scouting.org ID, they should create one then use the process above.
Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a my.scouting.org ID to access Scoutbook.
If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox
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