Parent has a duplicate email address warning

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a parent that after they sign into scout book, it says that they have a duplicate email address: another user is using their email address

Her info is:
Bsa# 13743417
Sb user id# 2019034

What do we need to do to fix this?

Thanks,
Paul

1 Like
2

Email is probably in their child’s SB account too. Can they or you delete it? Check my.scouting.org as well.

3

Under the connected Youth’s Profile, they do not have an email account listed

4

@PaulThomas4 that is fixed

5

Thanks for helping to get this fixed!

6

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.