Parent has a duplicate email address warning

I have a parent that after they sign into scout book, it says that they have a duplicate email address: another user is using their email address

Her info is:
Bsa# 13743417
Sb user id# 2019034

What do we need to do to fix this?


1 Like

Email is probably in their child’s SB account too. Can they or you delete it? Check as well.

Under the connected Youth’s Profile, they do not have an email account listed

@PaulThomas4 that is fixed

Thanks for helping to get this fixed!

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