Parent is unable to change the wrong email address

Our council did a typo to one of my parent’s email addresses when registering the scout. The parent cannot go to my.scouting.org to change it because he has never logged in before and the wrong email address belongs to someone else.

BSA Membership ID #136604403
AdultUserID=10421204
Correct email address: (removed)
Wrong email address: (removed)

Please Help!

@AndyChan this is all fixed

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