Please check parent 13931579 and scout 13931587. They crossed over and should only be members of Troop 232, but parent is seeing old Pack 3001 when logging into SB.
@CharlesPyne this is too vague - we would need to know exactly what they are seeing as everything seems fine
The parent is seeing this when trying to view the payments log for his scout. Notice in this screenshot it shows both 232 and 3001 at the top and $0 dues. When our treasurer looks, he sees dues pending and 232 is correctly listed.
That is because the Historical Log I assume - @GaryFeutz ???
@CharlesPyne - I wonder if they still have connections to leaders/parents from the pack side.
PS - Also noticing now the parent’s name is listed here for dues and not the scouts. It is possible he is clicking in the wrong place, but the 3001 and 232 still looks wrong
Well it might be the Pack charged Dues to Parent not Scout?
I also spoke with the Pack and they don’t see either the scout or the parent anywhere on their side
So it is just the Breadcrumb at the top they see it?
@CharlesPyne - I was referring to the connections on the scout. You should be able to see if there are folks from the pack still connected in the scout > connections
Yes, the 3001 isn’t correct, but the incorrect dues amount at $0 was the reason we discovered this. After looking closer, I think the parent may be clicking on “My Account” > “My Payment Log” instead of “My Family” > “his scout” > “his scouts payment log”. I’ll have him verify this. If that works, the 3001 is not critical
I just did “clean old connections” and removed 2 links to old pack leaders. I’ll keep you both posted. Thanks for the help
Is Stewart the parent or the scout? I was able to change my breadcrumbs at the top of my payment log page by changing my default position.
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