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Parent trying to submit online youth application form

Hello,
I have a parent trying to submit online youth application form . He says he completes the application but we can’t see it in my scouting. We don’t want to collect fees online and I told him to skip the payment. Could this be the reason we are not getting it?
Any suggestion are much appreciated!

You cannot skip the payment for online applications

To clarify, you used to be able to. But as of summer 2020 (I think), the system now requires payment in order for online applications to be accepted.

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Thank you for the help

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