Good afternoon, A few weeks back I got a bit of help here in merging a group of duplicate SB ID’s. Our Scoutbook is all cleaned up now thanks to the help I was able to get here. One unintended consequence is that all the scouts who had duplicates are no longer accessible by the parents through th…

You could try having the parents clear their Scouting mobile app data. [image] JamesDuffy: I also had another parent attempt to connect for the first time right before the merge, and she was not able to do so. Connect how?

I will try that. I had a parent try and connect/link their scout to their login so they can see/add advancement, etc. This was when the scout had two SB ID’s (before the merge) and was unsuccessful. Even after the merge, she continued to get the “scouts.errors.undefined” message popup. I am not …

Post a BSA # of a Scout that seems to have lost advancements or parents cannot see

I think this is related to this other thread?: [image] Duplicate SB accounts....how can they be merged? Scoutbook Bugs We have run into the issue where we have two Scoutbook ID’s for most of our cubs…I can assume they were entered into SB by the Council, then the CM made …

Parents unable to connect to scout in Scoutbook App

Scoutbook Scouting Mobile App

JenniferOlinger March 14, 2023, 5:53pm 5

I think this is related to this other thread?:

Topic		Replies	Views
Duplicate Parent Account - Please Merge Using Scoutbook & Scoutbook Plus	22	416	March 20, 2023
Duplicate Parent Account not connecting Scoutbook Using Scoutbook & Scoutbook Plus	3	334	February 23, 2022
Duplicate SB accounts....how can they be merged? Scoutbook & Scoutbook Plus Bugs	11	356	February 16, 2023
One parent 2 connected accounts on SB Using Scoutbook & Scoutbook Plus scoutbook	9	106	February 4, 2025
ASM Account, lost my sons 2 accounts, not listed in connections Scoutbook & Scoutbook Plus Bugs	11	1396	August 28, 2019

Parents unable to connect to scout in Scoutbook App

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