Parents unable to connect to scout in Scoutbook App

[JenniferOlinger]

I think this is related to this other thread?:

Duplicate SB accounts....how can they be merged?

We have run into the issue where we have two Scoutbook ID’s for most of our cubs…I can assume they were entered into SB by the Council, then the CM made another account when the registrations were processed (based on the SB numbers). I have taken on the project to try and clean up our records, and some parents are having access issues with Scoutbook on initial login right now. All our advancement is documented under what would now be considered the secondary (not synced with National) accounts.…