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Please log onto your account and try again, or report this to the forums (81)

Today, when I tried to run the Advancement report, I get this message:
Please log onto your account and try again, or report this to the forums (81).

I logged out, Cleared my cookies, cache, etc.
Logged back in and tried again, nothing.

Help!

Still getting this error, today i tried running another advancement report:

Gantt,

What is your role in the unit? The advancement report can only be generated by Key 3 (Scoutmaster/Cubmaster/Crew Advisor/Skipper, Committee Chair, Charter Org Rep), Key 3 Delegate or Unit Advancement Chair as indicated in Organization Security Manager in my.scouting.org.

Ed: I am the COR - I’ve been running these reports for at least a year, this just started…

Just tried again, to run the Advancement Reports, still getting denied.

@GanttEdmiston Can you please try again?

@JenniferOlinger Thank you! Yes, I can finally run reports again. What was done to fix this?

1 Like

I am not sure what the developers did exactly, but I’m glad it’s working for you now.

I’m trying to do an advancement report as a Council Scoutbook admin- and keep getting this error message: “Please log onto your account and try again, or report this to the forums (81).”

What can be done?

Rebekah,

Are you a Council Admin in my.scouting.org? This is what is needed to be able to run reports for other units in Internet Advancement.

This exact error happened to me 3 weeks ago. I had to ask three times, before a developer fixed something, and I was finally able to run my troop advancement reports. For me, this had nothing to do with being a Council admin. The issue is that even though, I was logged in, Scoutbook did not recognize that. You may also want to email scoutbook.support@scouting.org

Yes, I am. That’s why it is not making any sense. I’m sure (81) is an error code in the system, that perhaps an Scoutbook admin can understand. I sent an email today and haven’t heard back as of yet. However, their instant response email did say it could take up to 48 hours for a response.

What is the SSD number you received in the subject of one of the automated replies?

Thanks for your input. I am logged in, and it says I am logged in- under the correct title, permissions, ect. Unless they are seeing something different, I have no idea what is going on.

the SSD # is: SSD-102945

I am having problems with this issue to, I am a key three, never had problems in the Scoutbook, before this upgrade
Troop 712 Southern Sierra Council
, Tejon District. Contact Cindy Basham to verify my Status/Role

Linda Krolnik Wallace

@LindaKrolnik_Wallace When you log in at my.scouting.org (my.Scouting Tools), click on:

Menu -> My Profile

What do you see listed under Active Positions?

It’s not working for me. Our Troop rewards Scouts on these reports and we cannot pull it up now and yes I am a key 3.

This same problem is happening with me. I am trying to input service hours as troop advancement chair and it does not let me access the roster. Can some
One help, please?