When a reminder is sent out it goes to the scout but not to the parent connected to the scout. This happens with events when a reminder is attached to the event. I can send a message but that defeats the purpose of the reminder.

Is it that it’s not going to any parents or that it’s only going to one parent per scout?

[image] Calendar e-mail reminders not being received by some Scoutbook Bugs Update: Yahoo and Hotmail users got the “test event” where the parent was an invitee.

@jacobfetzer See the post Stephen referenced above. I figured I wasn’t the only one. @NicholasCannis ’ problem was essentially the same thing I had. Short version: Only scouts and leaders invited to event. Calendar reminder emails went to some parents and not others. Adding parents as invitees cause…

The more info we can provide the developers, the quicker they can fix it. Do all scouts have at least one parent included as far as you can tell?

Included how? For mine, all invited scouts were/are connected to at least one parent. Except for leaders that are also parents, no parents were invited. For the “fix” of adding parents as invitees, I simply hit “Select All” and added every parent. Also, if you look at my previous post, I listed ev…

Everything James is saying is a perfect description of the issues we are having. The events will be for scouts and leaders and in the past, parents would receive a reminder email based on the set reminder. Now the parents associated with the scout are not receiving any emails. Scouts and leaders sti…

OK so I can report it best way? Is this for events that were created in the past? Is it for New Events? Are you using the Feature Extension? Do Parent / Leaders get them? or just pure parents?

I can only attest that it’s new events. I strongly suspect our past events from the spring have/had the same problem since I had parents tell me they weren’t getting reminders towards the end of the spring/early summer, coinciding roughly with Scoutbook’s blacklist issues. I can’t specifically pinp…

I put in a good test of the failure to DEVs

For clarification, I should point out that parents telling me they weren’t getting reminders was after calendar reminder emails were turned back on following the blacklist issues.

Reminder Emails not going to connected Parents

Scoutbook Scoutbook & Scoutbook Plus Bugs

Stephen_Hornak August 9, 2023, 11:53am 3

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Reminder Emails not going to connected Parents

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