Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
We’ve discovered two parents are not receiving calendar email reminders for events their Scouts are invited to. In this case, both Scouts have been given access to their Scoutbook accounts.
When the parents are invited to the event – one is a leader, one is not – they DO receive the calendar email reminders. It is when only their Scouts are on the invite, they receive no emails.
It was my understanding that parents are supposed to receive calendar email reminders for all events their Scouts are invited to, even if they are not an invitee.
@bryanscouting with Gmail - we have found that adding +1 to the end of the email username (ex don+1@gmail.com - this is called an alias - can be +(anything) - ) - for some reason often solves this issue.
but just discovered that they do receive scheduled reminders with the from address: scoutbook.donotreply@scouting.org - but do not receive the ‘send ASAP’ reminders that use the from address: noreply@scouting.org
Given this last test, my guess was that the sending process was different from the backend, as we’ve eliminated nearly all (if not all) of the other scenarios on how to initiate a reminder send
