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Scout has two scoutbooks profiles

My son has two profiles in Scoutbook. The one that he has had for years and a second that was created when we changed councils last year. The advancement chair works with council and gets the two accounts merged and then a few weeks later we notice that there are two accounts again. What are we missing?

Leisl,

I sent you a private message so we can collect information needed to investigate. Click on the green circle with white L in the upper right corner of your forum screen.

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