I recently moved to a new council and I am continuing to volunteer. When I turned in a new application, five separate versions of myself appeared on the roster. Each profile appeared to be tied to a previous council and unit. I attempted to get my new local council to assist with clearing up the extra profiles. Now I can no longer see my Pack on Scoutbook.com. I am still listed as the Committee Chair on My.Scouting.org.
Separate issue, but similar is that my son appears twice on the roster. The council says that there is nothing they can do about his profile from previous council, but that is not what Scoutbook.com help implies. I would like to get his profiles merged so that we don’t lose the historical data of his Scouting.
What am I missing about what is happening with Scoutbook? I’ve been using the website for years and have never had these problems.