Scout renewal Error: Member not found

My Scouting Tools
1

I am not able to renew the scout membership for my daughter and getting Member not found error.

I have created NCAC support ticket but no help yet. the ticket number is: NRST-691.

here are the membership ids:

Member ID: 141288514

Also my own Member is ID140444965.

also i tried calling NCAC multiple times and left voice messages but no response.

Any help, in this regard, is appreciated.

2

@VibhorTrivedi you cannot renew it cause it is fully expired. This is a new application situation - if unit accepts online apps that can be done with beascout.scouting.org

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Thanks @DonovanMcNeil for your response.

However just so you know, I have been able to renew the membership for one of my twin daughter(Member ID: 141288535) successfully. however the membership in question (Member ID: 141288514) is giving error. which is strange. everything is same for both the daughters the unit, dates and level etc.

4

That other number has no current registration either. I would talk to Unit Leaders and ask them to check the official roster at my.scouting.org

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@VibhorTrivedi

Akela, the member database, is telling us both of your daughter’s memberships expired 9/30/25 and neither has been renewed. If you believe you renewed one of them successfully you will need to speak with your Council registrar to find out why she was not renewed.

In any event, neither has a current registration or a registration in the grace period so a new application is required.

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Hi @edavignon or @DonovanMcNeil

Thanks for your response. I need to urgently talk to someone as money is deducted for one of my daughter renewal.

could you please provide email or phone number of Council registrar?

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@VibhorTrivedi in your council - there is info Contact Us - National Capital Area Council

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Thanks @DonovanMcNeil for providing this number, However i have called on the same number multiple times and no response, left multiple voice message too. Looks like this number is not being monitored, do you have any other number/email where I can reach out to?

9

@VibhorTrivedi- you can try clicking on the staff directory on the web site.

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@VibhorTrivedi,

Keep in mind that everyone on here is a volunteer, rather than Scouting America staff. So the SUAC folks generally don’t have that much insight into local council contacts and so forth, unless it happens to be their council.

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@VibhorTrivedi

On the page Donovan posted is a link for the directory. On that page is the phone number for the Registrar and Assistant Registrar. I suggest contacting one of them during business hours.