Issue with renewing a scout's membership

My Scouting Tools
1

I’m the Unit Chair for Troop 204 (Briones District of GGAC) and I’m having trouble renewing the membership for member id: 140851506. I get a message that a renewal order already exists. I did not place a renewal order, so I don’t know how one can exist. It is not allowing me to make an online payment and completing the renewal order. Any ideas on how to resolve this?

Thanks,
Sahas

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@SahasranamanTirunell give your council Registrar a call - they can see more info

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@SahasranamanTirunell You can also try looking in my.Scouting on the Roster page. Scroll down to “Membership Renewal Orders” and click on it. You might find it in that section.

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Thank you, Jennifer. I see in the renewal order that a renewal was submitted, but I’m not able to pay for it and complete the process. Have reached out to the council for further guidance

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@SahasranamanTirunell There’s a good chance the parent started it and stopped before completing it. They should be able to go back in and cancel it.

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