Issue with renewing a scout's membership

I’m the Unit Chair for Troop 204 (Briones District of GGAC) and I’m having trouble renewing the membership for member id: 140851506. I get a message that a renewal order already exists. I did not place a renewal order, so I don’t know how one can exist. It is not allowing me to make an online payment and completing the renewal order. Any ideas on how to resolve this?

Thanks,
Sahas

@SahasranamanTirunell give your council Registrar a call - they can see more info

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@SahasranamanTirunell You can also try looking in my.Scouting on the Roster page. Scroll down to “Membership Renewal Orders” and click on it. You might find it in that section.

Thank you, Jennifer. I see in the renewal order that a renewal was submitted, but I’m not able to pay for it and complete the process. Have reached out to the council for further guidance

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@SahasranamanTirunell There’s a good chance the parent started it and stopped before completing it. They should be able to go back in and cancel it.

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