Scoutbook login error

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have two my.scouting.org logins - one for my child’s registration & one for me. I created both using the same email address because my child does not have their own email address. Under one of the logins, I am able to record advancement info in Scoutbook.

I just tried logging in to do advancement & received this error message:
Warning, another user is using the same e-mail address. If this is unexpected, contact your local council…

I updated the email address so they are no longer identical but still receive the same error when trying to log-in to do advancement.

I appreciate your assistance in helping me fix this. Thank you!
(removed by Moderator)

2

@JulieCoons1 I have merged your Scoutbook accounts.

You have 2 usernames at my.Scouting, but you only need one. Do you want to keep the username that looks similar to your e-mail address (no initials at the end)?

Please contact your local council and ask them to use their Registrar Tools to look up your child. In the “Relationships” tab / section, they should remove you as parent under your secondary BSA member ID number (the one ending in -131). Then they should add you as parent under your primary BSA member ID number (the one ending in -432). This will help to prevent future issues.

3

Thank you, Jennifer! One username is fine as long as I can use it that single username to: renew membership for me & my scout, see the troop roster & renewal dates for individuals, and record advancement info in Scoutbook. Yes, I prefer the username that looks similar to my e-mail address (no initials at the end). Thank you.

I will also contact my council.

Thanks so much for your assistance. I really appreciate it.

4

@JulieCoons1 Can you try logging in to the forums here with your username that does not have the initials at the end?

5

Hi Jennifer - I just logged in to the forums using the username without initials. I also just logged into my.scouting.org (can see roster) & SB (can help adv chair with that same username.
Thanks SO much for your help! Have a wonderful weekend.
Julie

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