Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am receiving the following message when I log into my.scouting.org. What should I do?
A system glitch prevented us from updating your profile email address to what you had provided during your account creation process. Please update the email address on your profile to what it needs to be. Sorry for the inconvenience!
I was having the same exact problem. I can log into Scoutbook fine. I can see my profile on My.Scouting, but I get the error message and it won’t let me go to the my.scouting homepage. My email for both are the same and have not changed in years.
The fix for me was I went to my profile in my.scouting, edit my email, and check the box to make sure it was my “primary” email.
I just started to experience this issue roughly a week ago. I can get into Scoutbook without issue. I can get into my.Scouting \ My Profile, My Accout, or My Training - that’s it. Otherwise, it recieve this message: A system glitch prevented us from updating your profile email address to what you had provided during your account creation process. Please update the email address on your profile to what it needs to be. Sorry for the inconvenience!
I have tried in private mode, etc. No luck. Open for recommendations.
Did you ever resolve your problem? I’m having the same problem (prompt to change email at login) but cannot update my email in my.scouting. It’s greyed out and doesn’t allow me to change. (Oh, and my email in Scoutbook is the same as my.scouting.)
I had been using my Gmail credentials to log in, so I tried swapping over to username/password. It won’t allow me to change to username/password because it says my username isn’t long enough (>8 characters). However, it’s greyed out and won’t let me change my username. Ugh
The bad news is this issue returned about a month ago. I contacted my council and asked them to contact National. Instead, I was asked to change my email address. I have been using my linked Gmail without an issue in Scoutbook. Why do I need to change my address? Even if it’s for troubleshooting, seriously? National was able to fix it without changing in the past. How do we contact National to resolve?
Only the council can contact the national service center.
Your primary login is your my Scouting Tools, https://my.scouting.org/ login in. The userid may not be the same as the one that is part of your Gmail address.
Because I was not part of a unit during software changes I had one time when my “my Scouting Tools” had to be removed and rebuilt by the national service center. However, that should now be a rare occurance.