Transferred Scout's Activity Log Missing Past Entries – Need Help!

My Scouting Tools Internet Advancement
1

We have a Scout (Member ID: 134587749) who recently transferred from another troop. He has completed camping and service hours with his previous troop, but these activities are not appearing in the Activity Log report. While I can see them listed on his ScoutBook Plus Youth Profile, only one activity shows up when I run the report (the one I manually recorded because it was missing).

Additionally, the report displays the following error message:

“Date Joined Scouts BSA is missing or some activities are before this date. Results may be incomplete.
ref: PD-20250317154923-185911-473013”

However, I checked his Youth Profile, and his Date Joined Scouts BSA is correctly listed as 07/01/2021.

The date range I set for the report is from 2020 to today, so it should include all of his records.

Attached are pictures for reference. Any guidance on resolving this issue would be appreciated!

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@DiyanaMiriyala so it is the Activity Log Report that is issue? It is not showing things outside of Current Unit?

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Yes, when we run reports for him they don’t show anything he did with his previous troop.

4

hmmm there are alot of old Hiking that is not approved

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My understanding is that his previous troop does not use ScoutBook much.

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I saw 2 hikes on his Youth Profile and approved them just now. The problem is non of these activities show up when I run a report for him.

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@DiyanaMiriyala - what happens if you check the include from other units

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Yes that is understood and turned in to be looked at

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Oh I missed that checkbox - yeah @DiyanaMiriyala lets click that

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This actually worked!
Thanks for the help.

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