Starting an hour prior to our Pack Meeting on Tuesday we started seeing 3 emails for event reminders. I received 3 emails about the Pack Meeting, then also 3 emails for each of our 2 day den meetings that happened tonight. And tonight I received 3 emails each for the hour prior reminders.
So basically 3 emails are being sent for each reminder!
Do you happen to have 2 Scouts in the unit that are invited? I wonder if the issue is the distribution list is not being scrubbed for duplicates.
I don’t know what you mean. There are many Scouts invited to each event. I don’t have any duplicate Scouts in the unit if that’s what you are asking. This just started out of the blue on Tuesday for us.
@Chris.Peterson- I think what was meant was do YOU have two scouts in the unit as in children
@Chris.Peterson
Do YOU have 2 children in the unit that were both invited to the events where you received 3 emails.
I don’t have any kids in the program anymore. Not for a few years now.
I am experiencing this as well. It just started last weekend, I think.
I am a registered leader for the unit and have two kids registered in the unit as well, so that suggests a problem scrubbing duplicates. My spouse (also a registered leader) is experiencing the same problem.
Oddly, the emails arrive about 40-70 seconds apart.
Thank you. I have asked the developers what information they need to investigate this issue. I’ll reply again if I need anything I can’t get from what has already been posted.
I already responded I don’t have children in the unit.
Can you both provide the event dates and times for the events where you received 3 copies of the reminder?
I can get the rest of what I need from your discourse profiles.
Event 1: 2025-Nov-22 10:30:00 to 2025-Nov-22 12:30:00 (UTC-05:00) Eastern Time (US & Canada)
Event 2: 2025-Nov-24 19:00:00 to 2025-Nov-24 20:00:00 (UTC-05:00) Eastern Time (US & Canada)
This issue is happening for me also. Started last week and I received 3 reminders instead of the expected 1 reminder. Yesterday that dropped to 2 reminders instead of the expected 1 reminder. Also, the formatting of the reminder has changed, it is difficult to read, the first block of text is super light.
This is a known issue.
Watch Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of a fix.
I’m seeing this as well and only have 4 adults on a test event. Originally it was fine but about two weeks ago was when saw the first triplicate.
This is still an issue. Any progress? Our COR asked me about it last night. I couldn’t say anything other than I saw that we are all having the issue and it’s not just him.
@JohnDockstader- nothing yet.. watch the change log for an update
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