Wow. Thanks for your quick response.
I am on a Dell Laptop (5 years old). My browser is Google Chrome.
Thanks!
Don
That doesn’t seem like it should be a problem, but you might check your popup blocker settings.
Thanks, Jacob.
I turned off my pop-up blocker. No change.
I then rebooted, but I still can’t get any training to play. I doubled checked that my blocker is off.
Any other suggestions?
Thanks.
Don
I’m not sure pop-up blockers should be an issue, but do you have any ad-blockers enabled?
One of my leaders had disabled one of his ad-blockers, but after some investigating, we discovered he had another one enabled in his extensions, and that was causing him to get a blank box where the video should be. So I would check to make sure none of them are enabled.
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If all else fails, try another browser.
Are you running a VPN?
Try running in a Chrome Incognito window. It could be an extension, cookie or cache that is causing the problem. Incognito will eliminate all 3.
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Too bad the comment about running a Chrome Incognito Window was not listed as one of the first, if not the first option. I finally was able to complete my YPT Training after two months of attempts. Unfortunately my cutoff date to remain on our charter renewal was two (2) days ago. Now I 'll have to fill out the application again. There should be a debug guide that is easily accessible from any of the Training Courses, but most especially from the vital YPT.
If my Scoutmaster had not suggested that there was a source to ask questions, I would have never gone looking and I still would not have completed the course. (I had been told by my Council that I was trying to access during peak times and just kept retrying for two months to no avail. Peak access should not be that much of an issue.) Even now, I’m not certain of how I arrived to this site from the searches I used. I would both be challenged to find this site again and would also be unable to easily direct someone who is encountering problems to navigate to this site.
It also would be nice to be able to print out my certificate. Yes I know that there were instructions at the end of the course which described the process, but, after having to click to continue through every subsection of the training, I didn’t know that I only had a brief period of time to read the procedure.
The content of the YPT Course is an A. The delivery mechanism for the course is at best a D. I truly hope that there is an improvement during the next two years.
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You are on the Scoutbook forums. Easy access is through Scoutbook. When you log into Scoutbook, the first screen (My Dashboard is the top tab of a long list) has the tab “Forums” (fourth tab - 3 below My Dashboard). When you click it, a new browser tab will open at the forum home. A search feature is in the upper right corner (magnifying glass symbol).
Again, easy access through Scoutbook. Third tab (two below My Dashboard) is “my.scouting Training (Dashboard)” - click to access your my.Scouting/My Training page. YPT is listed first with a print icon to the right.
Another alternative to go directly is discussions.scouting.org
Did you get this resolved? I am having the same issue and went through the same testing that you went through on the answers. I cannot see from the other responses that a resolution was provided. Maybe I’m missing something.
@DavidWoodbury Try going to my.scouting and using Manage Member ID to remove your secondary BSA member number 12018351. That BSA number has been deleted, so it might be causing issues for you.
Thank you for the tip on the member ID, I am not sure where that came from. However, my problem with that course persists. I have completed every other course, successfully.
@DavidWoodbury What specific problem are you having?
It actually just worked for me. That must have been my issue and it needed time to propagate in the system.
Thanks!
I am having this same issue. I get the first question correct, but the second question, no matter what combination of answers I choose, and Religious study is never selected, I already know that it is not correct, It gives me the same result pictured. Please help!
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There’s more than one correct answer to these questions. You must mark all that are correct.
I was contacted by someone with this this same problem today (4/16/2021) with the Aims and Methods for Scouts BSA course quiz question. I confirmed that he was entering the correct answer, but was receiving the error. He tried it again on a different computer (same browser app) and then it worked.
It is August 2021, I still get the exact same problem as in @ZacharyFidler screenshot near the top of this thread (that is, on question 2 in the “Aims and Methods of Scouts BSA” quiz, it thinks you picked the incorrect answer of Religious Study even when you did not, so no matter what you try, you fail the quiz).
But, @BillCameron was right… the exact same thing worked in a different browser. For me, it failed on Firefox but worked on Chrome. If you need a good coder who can dig in and fix this… call me. 
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@CraigKaufmann Without giving the answer away, you have to choose all of the correct answers for that question.
This might help:
https://troopleader.scouting.org/scoutings-aims-and-methods/
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