Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Trying to narrow down potential causes, is the issue unique to the app (i.e. you can
successfully log advancement by going to https://scoutbook.scouting.org and logging in), or are there issues in both the app and at the website?
If you post your scout’s BSA ID (no names please), the Scoutbook User Advisory Council folks may be able to do some additional troubleshooting.
Hi! Thank you so much for getting back to me – Much appreciated!
I tried logging in through https://scoutbook.scouting.org and marking advancements as complete and it worked just now.
(Why on earth is there no link to this ScoutBook when I log in to https://my.scouting.org/ ?!?!?!?!?! – At least it works, even if it is clunkier and slower than the app or the advancements website)
If it helps with troubleshooting, the Scout’s BSA ID 135683912.
Glad to hear that you can at least get things entered, even if it isn’t through your preferred interface.
I couldn’t tell you why the BSA hasn’t included a link to Scoutbook from my.scouting, but I can see there might be some value there. I suspect recommended changes to my.scouting have to go “up the chain of command” through council, but there might be a route here in the Scoutbook new features request, but that is really more focused on Scoutbook itself.
It sounds to me like it’s an issue with the app itself, since the web interface worked. I know that the folks from SUAC monitor the forums pretty closely, and they can contact developers, so they may be able to get more details on what’s going on.
Sorry. I forget that I’m speaking in acronyms sometimes. SUAC is the Scoutbook User Advisory Council, a group of volunteers who support the other volunteers (and professional scouters) who use Scoutbook. They have more access (to varying degrees) to the back-end through tools not available to the volunteer scouters in general.
They aren’t the software developers (BSA has a separate professional IT/developer staff), but they were selected by the BSA to provide support to the folks using Scoutbook, and most have done so for many years now. They have been doing a great job (in my opinion) of getting us as users answers to software questions (to the extent BSA permits them to share information), and carrying our concerns/suggestions related to the software back to the development and BSA staff for consideration, all while juggling their real jobs and “normal” scouting volunteer roles. They put up with a lot of flak from the user group, generally because of frustrations with decisions they aren’t making, and for which they can’t explain the reasons even if they have been given them.
The app mentions reporting issues to ScoutbookAppSupport@scouting.org – would that go to the volunteers at SUAC or to the separate professional IT/developer staff? I emailed them regarding app issues on May 3rd, and I haven’t heard back yet – Of course, this would be understandable if that address is monitored by the volunteer folks, whom I commend for all the effort and time they put in to help the community.