Using preferred name in user name

I have a trans kiddo who has not changed their legal name yet but does go by a different name. The new name is listed as their preferred name. I just invited them to Scoutbook for the first time, and the auto-generated username is their deadname, which is not going to go over well. Is there a way to change that?

not sure what you mean by or how you got a auto username?

I invited my scout to scoutbook using the instructions here. That generated an email, sent to my scout, that looked like this.

hmmmm - it used to default to email?

Is there a way to change it?

I think the only way would be for Council to send in a national membercare ticket to change it

I believe it defaults to something like firstname.lastname. It has for a while now.

It defaults to the name as they are registered not the preferred name.

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