Warning - another user is using the same e-mail address - October 2023 thread

I noticed that there are many threads about “another user is using the same email address” but they’re all closed, so I’ll start a new one. It seems as though this is something that happens frequently enough that it might be worthwhile to automatically flag accounts that are like this, or block entry when this happens, instead of perpetuating this, but :person_shrugging: what can I do?


Your e-mail address was on your daughter’s Scoutbook account. I have cleared it.

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I’ve had this warning on my Scoutbook account for ages and I’m not sure why. I’ve asked in the past and unfortunately not gotten a resolution. Is this something I need to start another thread about?

I will fix this for you.

This is fixed. You had 2 Scoutbook accounts and 2 my.scouting.org IDs. Use your e-mail address (not the Google Login or Apple ID buttons) to log in to both Scoutbook and my.scouting.org.

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Thank you. I’ve never utilized anything but my email, so I’m curious how this got started - but I’m very glad you’ve fixed it!

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