What is my ASM's Scoutbook Username?

Scoutbook Using Scoutbook & Scoutbook Plus
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Hello,
One of my ASM’s has forgotten the username for Scoutbook and when trying the “Forgot Password” link is NOT getting any emails? Can anyone tell me what the SB Username is for this account?

Thanks in advance.

SB User ID: 9048190
BSA Member ID:12586654

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The ASM should be using the same username to login to Scoutbook as they use at my.scouting.

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@PatrickMaguire This ASM’s username is the same as her e-mail in front of the “@” symbol. It should be the same as her my.scouting username.

If she needs to reset her password, it’s usually best to use the chatbot (“Betty”) at my.scouting. Or she can contact the local council and they can do a direct password reset.

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