I am a Cubmaster. My pack was chartered a few weeks ago and I am setting it up today now that I have a few scouts. When I tried to log onto the mobile app, I get the following error message: “Your Scoutbook account needs to be connected to a scout as a Parent/Guardian to use the scouting app”. Any ideas how to resolve this? I have a Tiger and Arrow of Light scout and have been consistently in a leader position since 2015 with my then Tiger scout.
As a side note, Scoutbook doesn’t recognize me as my kids’ parent and prompted me to “Connect” with the scout. When I clicked the Connect with Scout option, I never got an email. However, another committee member received a notification that I was trying to connect. Are these two issues related? Is this a council data entry issue? Any suggestions or guidance is appreciated.