494 Error Den Leader Training My.Scouting

My Scouting Tools
1

I have been trying to complete my Den Leader training on-line. I have tried for more than four days on two different devices to complete the Hazardous Weather Training portion of the course. I have partially completed the course 6 or 7 times now and when I get to the Windstorm or Hurricane portions of the courses, I receive a 494 error. I am even tried in the middle of the night in case it was too much traffic on the site. I would greatly appreciate it if this problem could be rectified so, I could complete the course in time for our re-certification.

Any suggestions on who to contact?

TIA

494 ERROR

The request could not be satisfied.

Bad request. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

2

Try the following:
Login to my.scouting.org
Click on the menu on the left and My Training
Click on Expanded Learning
Click on Take Course that is next to Program Safety
Click Enroll
Scroll down to Hazardous Weather, click Start or Retake

3

Bill, Thanks for the suggestion, I tried that before but, I did exactly as you suggested. I can see the Hazardous Weather Training and that it’s 60% completed. When I click on it and it asks to go back to where I started it’s forcing me to re-start the entire 41 minute course again. I have done this no less than 6 times and the course stalls out at Windstorms or at Hurricanes. I don’t understand why it happens sometimes at one and other times at the other. I am leaning toward a website issue and am hoping there is a way to contact someone involved in maintaining the website/trainings.
I appreciate the help.
Best Regards & Happy Thanksgiving!

1 Like
4

I am being told the developers are working on this.

5

Thank you Bill!!!
I did manage to complete the course. The 4 squares spun and spun and spun trying to load. I was finally done after 2.5 hours for a 41 min module. I sure hope that whatever the issue is, it is fixed soon. Thank you for your help.

1 Like
6

@EdwardBoytim It is sad you had to spend so much extra time, but thanks for working hard to become a trained leader! Many would have given up.

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