A scout is not showing up in Scoutbook or Scoutbook Plus

Scout Member ID 141695720. This scout is in my troop roster in my.scouting.org, but is not showing up in Scoutbook or Scoutbook Plus.

@RichardLong2 is the scout totally in your unit now? They are also registered in another unit across the country

@RichardLong2 The Scout is dual enrolled in 2 councils.

Which council is primary for advancement purposes?

They are totally in my Unit East Texas Area Council (585)

@RichardLong2 where they in California in the past?

Yes, they transferred here last summer.

OK a 24 hour sync was set for the scout

Thank you for the help.

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