I am having issues accessing my scouts information in the mobile app. I can log in and see all 3 of them, but when I click on any of them, I get a picture of a fire and “we are loading your experience”. My iPhone times out before my experience ever loads. I have to clear the app before I can try again. I can log in, see my 3 scouts and their images and the first screen, but then it spins and spins.
- My phone is running the latest version.
- The app is the latest version.
- I’ve tried deleting the app and reinstalling it.
- I’ve reached out to my council and they pointed me here.
*We changed councils last year and I’ve had issues ever since. My scouts are currently registered with either a Troop or Pack in our local council. My Scouts BSA scouts are also enrolled in STEM Scouts through another council.
*I can access everything I need to on a web browser, but I would really like the convenience of using the App.
Please help! Thank you!