Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Need help for a scout. Last fall a scouts profile in IA2 had an error that he was being transferred to a different unit - in fact wasn’t nor was initiated by us. We asked district for help and the error went away about a month later.
One of the symptoms was that when the scout used the scouting (Scoutbook) app (not website) on his phone he had almost no activities reporting back. I say almost none - whether related to the transition from SB activities to IA or simply coincidence to when the error occurred, the only data he sees is from a troop camping trip I entered last fall in IA.
When I checked reports via IA website (then and now), his activity history was still there. We hoped the linkage to app and database would resolve with the error on his account.
Today, he reports that via the App, he still only sees the one camping trip and none of his prior history.
You can ask the Scout to try clearing the app’s data and cache. Also to make sure that the Scout is on the current version of the app. But I think this is an issue with the Scouting mobile app.
Yes, are his initials. I’ll ask him to look for those settings in the app. I did not see them in the app or my phones app settings. Will also recommend trying to logout and back in.
