Need help for a scout. Last fall a scouts profile in IA2 had an error that he was being transferred to a different unit - in fact wasn’t nor was initiated by us. We asked district for help and the error went away about a month later.
One of the symptoms was that when the scout used the scouting (Scoutbook) app (not website) on his phone he had almost no activities reporting back. I say almost none - whether related to the transition from SB activities to IA or simply coincidence to when the error occurred, the only data he sees is from a troop camping trip I entered last fall in IA.
When I checked reports via IA website (then and now), his activity history was still there. We hoped the linkage to app and database would resolve with the error on his account.
Today, he reports that via the App, he still only sees the one camping trip and none of his prior history.
TiA Charles Collings