@JanakaRanatunga the only place at my.scouting.org you could see your scout is under my applications
@Stephen_Hornak is right. I suspect that’s where your SM is talking about seeing the connection. At my.scouting, you can look under My Application to see if your scout is connected there.
Here is his BSA ID 137222868
Can the other issue be separated as to not confuse the two problems.