Activity logs not accurate

I’m a den leader, and parent to 2 kids currently in cub scouts. I have entered all the camping, hiking, & service hours for my own kids, and all those in my den for years. The records prior to 2020 are not showing up. My own son is in Webelos this year & I was trying to find an old campout and noticed it. I double checked those in my den and they have the same issue. One has zero camping hours, but has gone on many with us & I entered them.
I tried running the report previous hours - everything prior to 2020 is missing.
My son is BSA # 135491200 - we are in the Mobile Area Council

Does anyone else have missing Activity logs information?

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