"Add a parent" cannot find parent who exists and has BSA ID#

Scoutbook Using Scoutbook & Scoutbook Plus
1

How do I find parents to connect them to their scouts? I sent in the application and the council has entered the data.

For one cub, the parent showed up in the search and I was able to add connect them and send the invite.

The second tcub; I cannot find the parent even though the Council has entered the data and sent me the BSA ID#. They do not show up when I type the last name or email in the search box.

Any ideas on how I find the parent? If I just add them, I cannot add their BSA ID# as it will tell me that it already exists. I have had that problem before.

2

Is the parent already a leader of the scout? If so go to that connection and click the parent check box

3

No, this is a new family entering scouting. Scout shows up but parent is not found.

Council entered the data. But the parent does not show up in scoutbook only the cub.

4

Is the scout a Lion or Tiger? If so, the council creates an Adult Partner for that scout. If not, the parent does not get entered.

Does a search by email address work?

5

Council entered the parent. I have the BSA ID #.

email does not work

It worked for the other cub application sent in the previous week. Both are 1st graders.

6

How long ago did your council process it?

7

Earlier this week. The cub shows up. The adult does not. I would assume that they were both entered at the same time as they are on the same form. Kid and parent.

8

Cub Scout has BSA ID# and parent has BSA ID# one digit different.

9

I would check the listing in my.scouting Member Manager to verify email address entered. I have seen many cases of a parent listing the Spouses email address since that spouse keeps track of the family schedule. Really messes stuff up.

10

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