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Adult has duplicate accounts but can't access the one that has her as leader

We have an adult who has a Scoutbook account that comes up when she signs in to Google. However, there is apparently a second account under the same email address that is the one that we can select leadership roles in. The account that is not “login with google” cannot be logged in to, and the password reset does not send an email. Please advise, and thank you!

@ThomasPayne1 I will send you a direct message > look at top right Avatar to find it

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