Adult training not updating

Hi, I have an adult leader, member ID 137095982 that isn’t updating to “trained” for position training. I have an email from Council stating they can see the DL training is completed. This was from the beginning of October. Can this be updated?
Thank you for your help
Julie

The user in not fully trained

Screen Shot 2023-11-27 at 11.29.34 AM

Missing SCO-800 is only thing missing at first glance

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