ALL Scouts Showing As Not In Patrols

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

Hi all,

I’m looking for some help with an issue we’re having in Scoutbook/Scoutbook+.

All of our Scouts are currently showing as being assigned to their patrols and simultaneously showing up in the “not in a patrol” category when running reports. The patrol assignments appear correct in the roster view, but the reporting side is clearly not aligning.

So far I have:

  • Verified all Scouts are assigned to the correct patrols in Scoutbook+

  • Tried removing and re-adding Scouts to patrols

  • Logged out/in and allowed time for any sync processes

  • Reviewed similar threads here on the forum and attempted the suggested fixes

  • Reached out to our local council for assistance

At this point, nothing has resolved the issue.

This appears to be a system/data issue rather than a user error. I’m trying to determine how to get this in front of someone at the national level who can actually review the backend data.

I’m a volunteer and don’t have additional time to continue troubleshooting or attempting workarounds for what seems to be a platform issue.

Can someone advise:

  1. If this is a known issue with Scoutbook+ reporting

  2. How to escalate this to the appropriate team for resolution

Any help or direction would be appreciated.

Thanks,

Mike

2

@MichaelMedeiros1 - was there any work on patrols done in legacy scoutbook ?

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I updated the patrols in Scoutbook+ a couple of weeks ago. I deleted the old patrols and created new ones. This is when all of my scouts started showing up as not in patrols.

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@MichaelMedeiros1 - the not in patrols in that what you are seeing in legacy scoutbook.. if so ignore that. If they are correct in scoutbook plus that is what matters.

And you worked with this screen

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1 Like
5

That’s how the patrols were adjusted. We currently have 5 patrols with 41 scouts.

When I create a report to print out a list of all patrols, it shows all of the scouts “not in a patrol” along with all of the patrols.

There is something wrong behind the scenes.

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@MichaelMedeiros1 - are the respective scouts and patrols showing correctly at advancements.scouting.org? I seem to recall the report issue being brought up recently

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@MichaelMedeiros1 sub-units are hard for us to see - if you want I can setup a screenshare to take a look

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@DonovanMcNeil , That would be great if you could take a look. Please let me know how to proceed. Thanks!

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If you can do a screenshare now I can send you a direct message

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I’m available now. Please send the invite when you have a moment. Thanks

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I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

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