Hello, I am in a similar situation.
We moved and ended up in a different council. My son ended up with 2 BSA numbers (old pack and new pack). He is an AOL now and planning to continue with BSA.
I am working on getting access to his current pack’s Scoutbook. As of this time, I have not received emails sent from Scoutbook, coming from his current unit. I asked them to resend me an invite so I can go in that profile. The den leader is saying that they had been updating his achievements in the current pack’s.
My questions would be:
Does Scoutbook allow a council to council move or I will have to delete the old account?
If it does allow a council to council move, can I merge the account myself or it will have to be a leader?
I have downloaded his cub scout history report just in case the information does not migrate.
Thank you very much for your help.