Good Afternoon,
Each time I setup a new Pack meeting, Scoutbook will not send out an “ASAP” reminder.
How do I get the “ASAP” reminder to work when its selected? It currently will not send out an email reminder to our pack. It used to work and stopped working recently.
Thank you.
When you say it doesn’t send it out, does it show that it was sent, but you don’t receive it?
Are you sure it “isn’t just you”, but no one receives it?
Do you receive reminders that are set specific times before the event?
Side question on why so many RSVP’s. I set up all of our reminders for our pack. Only about 1% are RSVPs. So, I understand they are needed, but why do you use it every time?
Hey Matt,
Thank you for the questions. I have asked multiple people to confirm if they have received the email and no one is receiving them. The reason for the RSVP is so that I can coordinate the activity and understand how many supplies I will need. Also for this event I need to book a location depending on the size of the group so it’s important to have the RSVP. I appreciate any ideas on how to fix this issue.
Thank you.
Tony Manoni
Sorry, I mis-worded my 3rd question, but I don’t think you answered the second.
#2 Do you receive reminders that are set specific times before the event?
#3 Side question on why so many ASAP RSVPs. I set up all of our reminders for our pack. Only about 1% are RSVPs. So, I understand they are needed, but why do you use it every time?
Hey Matt,
I don’t know if it stopped sending reminders either “hours” or “days” before the event as this just happened this week. With the new Scoutbook setup there are not specific times I can pick. For sure the “ASAP” reminder is not working. As for having RSVP’s on our meetings we have multiple activities that require us to have different materials and I want to make sure I know how many scouts I have attending.
Appreciate any feedback on how to turn on the “ASAP” reminder in the new Scoutbook system.
Thank you.
Tony Manoni
I’m not having any trouble with setting up ASAP reminders in SB+IA (the new calendar system), although the formatting of the message – as many folks have noted – leaves something to be desired.
When you select the reminders, have you tried the pull-down menu for the timespan type? “Send ASAP” is hidden there.
Hey Charley,
Yes I have tried using the “Send ASAP” function and when I am done creating the event it does not send out the email to the pack. Also the quantity listed whenever I choose “Send ASAP” weather its my first reminder, second or third is listed as zero.
Is there a setting I need to choose to setup the “Send ASAP” function?
Thank you.
Tony Manoni
@AnthonyManoni - are you selecting any invitees ? No invitees would equal the zero
Hey Stephen,
Yes I have selected our Pack and I tried using the individual Den’s as well.
@AnthonyManoni - are you selecting them from here
Not as far as I know. It works fine for me when I use it, and all I did was what I showed in my screenshot.
Did you uncheck “Send only to RSVP Yes”? I know it’s checked by default, and I uncheck it every time. Maybe that’s what the issue is?
The old calendar did not allow you to choose a date, just a number of hours or days before the event, so that really hasn’t changed.
It seems like you are using the ASAP for all RSVPs. For me that is the exception vs. the norm. We load our calendar in advance and say “hummmm, we want to remind them the day before” so we set it to 1 day before the event. If I went in to set ASAP it would drive me crazy since none of it would be automatic.
A work around would be to set it the number of hours before that today is. Can you try setting one of these normal reminders to confirm that those are going out for you?
It is zero because it is sending it immediately - ASAP. If you want to send a reminder “in the future” you would choose days, hours, weeks etc.
For the ones you sent, does it show that it sent it? See my circled red below in the first snip - “The reminder already sent”. That shows that it sent. This view is when I am editing an event.
Below it is a “normal reminder” This will send a reminder 1 day before the event day/time. That should be your “bread and butter” of the calendar.
You can also see in my second snip circled in green the one that was sent ASAP was at an odd time. This is looking at the event without editing it. The other is going to come out 24 hours (1 day) before the event which is at 2:30. Do you see that on yours?
Hey Matt,
I got it to work. Had to uncheck the Yes RSVP checkbox. Thank you.
Hey Charley,
That was the ticket!! I unchecked the “Send only to RSVP Yes” and now it sent it out. Thank you for the help!!
Tony Manoni
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