Email Event Reminders to parents not working?

Scoutbook Scoutbook Bugs
1

I’ve been getting sporadic reports from parents that they have not been getting event reminder emails. When I create an event, I typically invite all scouts and all registered leaders, not parents. I thought when a scout was invited, the email automatically goes to the parent anyway.

As best I can tell, the only adults who are getting the event emails are the registered leaders. Is there a problem with that feature? Or do I need to get into the habit of inviting all adults to every event from now on?

2

@MattWeiss are you adding RSVPs to everything?

3

Yes. But you’re right to ask me that question. I sometimes forget to un-check the “disable reminders” box and the “send to yes only” box. But this is not one of those times! :grinning:

4

Do they get ASAP vs Reminders? they are 2 different systems

5

Good observation. In my recent examples, the parents were not getting the “ASAP” reminder, but they were still getting the “two day” reminders. The registered leaders were getting both.

I didn’t realize they are two different systems. Is that the solution to this puzzle? Stop using the ASAP? Or, if I do use the ASAP, then make sure to invite parents, too?

6

@MattWeiss more of a whittle down than anything

7

Sorry, what does that mean?

8

means trying to limit the issue - what is BSA # of an effected parent/scout combo

9

Here’s one - 13596962. This adult is a parent but not a registered leader. She told me she gets the event reminders but not the “ASAP” reminders.

10

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