Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
One of my ASMs can’t get into scoutbook. He reports " It always says my account is locked and that I should try back in 30 minutes. "
How do I help him? I’m the SM for my troop. He appears as always on the troop roster. This seems like an account / login / lockout issue but I can’t find anywhere to ask for IT support.
@DonaldWake I would recommend that you or he contact your local council and ask them to unlock his account. They should be able to do it with their VST (Volunteer Support Tools).