Assistance with my and sb login merge

Scoutbook Using Scoutbook & Scoutbook Plus
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my.scouting.org id=14761823
scoutbook id= 13302024
scoutbook id linked to children=14288852

User can login to both with the my.scouting.org id, but is not connected to children in the pack or troop. The user gets a warning that there is a duplicate email when logging into SB, so this points to multiple accounts. Can this be adjusted so they can login with the same my.scouting id as an application has gone in for that account and have the scouts show up under her dashboard?

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@GeoffreyO_Brien This should be fixed.

I would recommend contacting your local council and ask them to use their Registrar Tools to look up her children. In the “Relationships” section, she should to be added as a parent under BSA 14761823.

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