We have an assistant scoutmaster who cannot send messages via Scoutbook - cannot see anyone other than his own son. In Connection Manager he is showing green for every scout and has the exact same permissions (as far as I can tell) as other ASMs who can send messages. Any suggestions?
This sounds like a duplicate account issue or the ASM is logging in with his Scout’s account. Post the Scouting America Member ID (no names) and we will investigate.
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